FAQ

• Can I cancel or modify my order after it has been placed?

  If you need to modify or cancel your order, please contact us immediately at hello@frameamo.com. We’ll do everything we can to accommodate your request.

• Can I hang my frame in a humid environment?

  Yes, but with precautions. For valuable or irreplaceable artwork, we recommend displaying it in a space with stable humidity and temperature — or consulting a professional framer for conservation-grade protection.

• Can I order large quantities?

  We offer two structured options for customers who need larger quantities of picture frames: bulk discounts on select in-stock styles, or wholesale manufacturing orders for purchases of 500+ units. Contact us at hello@frameamo.com if you are interested in these options.

• Do you offer custom frame sizes?

  Frame Amo does not offer fully custom frame sizes. We focus on producing the most popular and industry-standard picture frame dimensions to ensure quality, availability, and fast shipping. If you need help selecting the closest frame size for your artwork, contact us at hello@frameamo.com.

• Do you offer international shipping?

  If you're located outside the U.S. and are interested in future availability, feel free to contact us at hello@frameamo.com. We’re happy to note your interest and keep you informed when international ordering opens.

• Do your frames come with a warranty?

  Yes — all Frame Amo picture frames are backed by a One-Year Limited Warranty for your peace of mind.

• Do you use acid free mats & backing?

  Frame Amo uses acid-free, lignin-free, and pH-neutral matboards and backing boards in all applicable frames. Archival framing materials help prevent yellowing, fading, and long-term deterioration of photographs, artwork, diplomas, and prints.

• How can I track my order?

  You can track your Frame Amo order using the tracking link provided in your shipping confirmation email. Tracking information is sent once your order ships. If you do not receive tracking within 3 business days, contact hello@frameamo.com for assistance.

• How do I clean and maintain my frame?

  To clean and maintain a picture frame, use a microfiber cloth for dusting, spray cleaner onto the cloth (not directly onto glass), avoid ammonia-based cleaners on acrylic, and inspect hanging hardware regularly. Proper maintenance protects wood finishes, tempered glass, acrylic glazing, and artwork

• How do I insert my picture into the frame?

  To insert a picture into a frame, place the frame face down, lift the metal tabs, remove the backing, position your artwork against the glass or acrylic (with mat if applicable), replace the backing, and secure the tabs. Always use acid-free materials and work on a soft surface to protect the frame.

• How do I select the correct frame or mat size?

  Our frames are listed by the exact size they’re made to fit — not the outer dimensions of the frame itself. This means a “22x28–18x24” frame is designed to: Fit a 22x28" print without the mat and displays approximately 21.5x27.5" (due to a standard ½" mat overlap) Fit an 18x24" print with the ma...

• How much does shipping cost?

  Shipping costs depend on your location, order size, and the shipping method selected at checkout. Here’s what you need to know: We ship anywhere in the U.S. including Alaska, Hawaii and Puerto Rico as well as Canada for non-freight items Shipping rates are calculated in real time at checkout bas...

• How to remove scratches from tempered glass:

  Tempered glass is known for its strength and durability, but even this toughened material isn’t completely immune to scratches. Whether it’s from everyday wear, cleaning mishaps, or an accidental bump, minor surface scratches can be frustrating—especially when they affect visibility or aesthetics...

• What is the rabbet depth of your frames?

  The rabbet depth (the interior space inside the frame where your artwork, mat, and backing sit) varies by frame type. Here’s a quick reference guide: Rabbet depth refers to the inside edge of the frame where your artwork sits. Here's a breakdown by collection: Signature Frames (Glass & Acryl...

• What is your return policy?

  We want you to love your Frame Amo purchase! If something’s not right, here’s how returns work: You have 30 days from the day you receive your order to request a return. Return Eligibility: to qualify for a return, the item must be unused, in its original packaging, and in the same condition you...

• What materials are your frames made of?

  We use premium materials chosen for their balance of durability, clarity, and professional presentation: *Solid Wood -*  Each frame is crafted from genuine hardwood—never MDF or plastic—to ensure structural integrity and an elevated, refined finish. Tempered Glass (seen in our Standard Glass Col...

• What should I do if my frame arrives damaged?

  We’re so sorry your frame didn’t arrive in perfect condition — we’ll make it right. Here’s what to do: • Contact us within 30 days of receiving your order. • Send a photo of the damaged item and packaging to our customer service team. • We’ll review your claim and arrange for a free replacement o...